Most CRMs ask your team to learn their words: lead, opportunity, stage, owner. Your team already has a process — first call, proposal, build, trial — and that is what they talk about.
Heatmap CRM draws that process as the main screen and keeps the cases on it.
Your process on screen
The flowchart is the navigation. Click a step to open the cases waiting there.
See what is stuck
Colour by waiting count or age. Cases that sit longer than usual are flagged.
Ask the agent
Ask which cases are unusual — then open them and move the work forward.
Track throughput and speed
Weekly arrivals, wins, and losses — plus how long cases sit on each step — so you can tell if the process is getting faster, not only fuller.
Who it is for
Companies of about 10–100 people whose sales, service, claims or onboarding is a real process — and whose current CRM board does not match it.
How we deliver
We agree one process with you (the diagram and the steps). We build the app at our risk. Nothing is paid until your team is using it and is happy.
Then it is rented: 300 EUR a month, in your cloud or on ours with running costs itemised. Further changes are 65 EUR an hour. You own your data and use the app; we keep the code.